Refund policy

Overview

We want you to feel confident in your AAVENLY purchase. This Refund Policy explains return eligibility, how to start a return, and how refunds are handled for AAVENLY (operated by ASTORE VENTURES LLC).

Because some orders may be fulfilled by third-party suppliers or fulfillment partners, return handling may involve AAVENLY coordinating with the partner that fulfilled your order. Your return request should still begin with AAVENLY customer support. Do not send products directly to a supplier unless AAVENLY specifically provides that address during the approved return process.

Return eligibility

To be eligible for a return, items generally must be:

  • unused and in the same condition in which you received them,
  • in the original packaging where reasonably possible, and
  • returned with proof of purchase (order number or receipt).

The following items may not be eligible for return, unless required by applicable law:

  • items marked as final sale,
  • gift cards, and
  • intimate apparel that cannot be resold for hygiene reasons after being worn or used (except where defective or required by law).

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at aavenlystore@gmail.com with your order number and photos so we can help resolve the issue.

Return window

You may request a return within 30 days after delivery, unless a different period is required by applicable law or clearly stated for a specific product.

How to start a return

  1. Contact AAVENLY at aavenlystore@gmail.com before returning any item.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Wait for approved return instructions. We will provide the return address and any additional steps after your request is reviewed.

Do not return products before you receive approved return instructions. Unauthorized returns may be delayed, refused, or ineligible for refund.

Where to send a return / who handles the return

Return destination details are provided only after your return is approved. Depending on the item and how the order was fulfilled, AAVENLY may:

  • provide a return shipping label or return instructions, and/or
  • direct the return to the fulfillment location handling that order, while AAVENLY remains your point of contact.

Unless we provide a prepaid label, return shipping costs are the customer’s responsibility, except where the item is defective, incorrect, or otherwise required to be covered by AAVENLY under applicable law.

Exchanges

We do not offer direct exchanges. For an eligible item, please follow the return process and place a new order for the item you want.

Refunds

Once an approved return is received and inspected, the refund will be issued to the original payment method.

After we process an approved refund, your bank or payment provider may require additional time to post it. Please allow approximately 5–10 business days for the refund to appear on your statement after the refund has been issued.

Original shipping charges are generally non-refundable, unless the return is due to our error or required by applicable law.

Late or missing refunds

If you have not received a refund after the posting window above, first check your bank or payment account again, then contact your payment provider. If you still need help, email aavenlystore@gmail.com with your order number.

Contact

For returns or refund help, contact AAVENLY at aavenlystore@gmail.com or use our Contact page.