Frequently Asked Questions
Answers about orders, shipping, returns, sizing, and how AAVENLY works with fulfillment partners.
How do I place or manage an order?
Browse the store, add items to your cart, and complete checkout with your shipping and payment details. After payment is confirmed, you will receive an order confirmation by email.
To update an order, contact us as soon as possible at aavenlystore@gmail.com with your order number. Changes are not always possible once processing or fulfillment has started.
How long does order processing take?
Estimated processing time is 1–3 business days after payment confirmation, unless a product page states a different timeframe.
Processing is the time needed to prepare your order before it is handed to a carrier. It is separate from shipping or transit time. Weekends and public holidays are generally not counted as business days. Processing may take longer during peak periods or promotions.
What are your shipping rates and delivery estimates?
Our primary shipping market is the United States. Prices are shown in USD.
- Standard shipping: $4.99 for orders under $75
- Free shipping: on orders of $75 or more
After your order has been processed and shipped, the customer-facing transit estimate is 5–8 business days. That estimate starts after shipment—not from the moment the order is placed. Actual delivery can vary by destination, carrier, and fulfillment partner. Full details are in our Shipping Policy.
How do I track my order?
When tracking information becomes available, we share it using the contact details associated with your order (typically email). Carrier tracking can take time to update after a label is created.
If you have not received tracking within a reasonable period after the processing window, email aavenlystore@gmail.com and include your order number.
Why did my items arrive in separate packages?
If an order contains multiple items, they may ship together or separately when fulfilled by different partners or from different locations. You may receive more than one tracking number and more than one delivery for a single order.
You will not be charged extra shipping solely because items ship separately, unless checkout clearly shows otherwise.
What is your return policy?
You may request a return within 30 days after delivery, unless a different period is required by law or clearly stated for a specific product.
Eligible items generally must be unused, in the same condition you received them, in original packaging where reasonably possible, and returned with proof of purchase.
Contact us before returning anything at aavenlystore@gmail.com. Wait for approved return instructions. Do not send products to a supplier unless AAVENLY provides that address during the approved return process. See our Refund Policy for full details.
How do refunds work?
Once an approved return is received and inspected, the refund is issued to the original payment method.
After we process an approved refund, your bank or payment provider may take additional time to post it. Please allow about 5–10 business days for the refund to appear on your statement after it has been issued.
Original shipping charges are generally non-refundable, unless the return is due to our error or required by applicable law.
Do you offer exchanges?
We do not offer direct exchanges. For an eligible item, please follow the return process and place a new order for the size or style you want.
How do I choose the right size?
Use the size guide on the product page when available, and review the product details for fit notes. Shapewear fit can vary by style and personal preference.
If you need help after reviewing the size guide, email aavenlystore@gmail.com with the product name and any measurements you can share.
What if an item is out of stock or unavailable?
Availability is shown on each product page at the time of browsing. If an item cannot be fulfilled after purchase, we will contact you using the details on your order to discuss next steps, which may include a refund for the unavailable item.
We do not guarantee restock dates for every product.
Does AAVENLY use third-party fulfillment?
Yes. AAVENLY works with product and fulfillment partners to bring selected styles to customers. Depending on the product and destination, an order may be prepared, packed, and/or shipped by a third-party partner.
AAVENLY does not claim to manufacture, warehouse, or physically possess every product offered on this website. We remain your point of contact for your purchase, shipping questions, and customer support.
How can I contact AAVENLY support?
Email us at aavenlystore@gmail.com or use our Contact page. Include your order number and a short description of your question so we can help more quickly.
Still need help?
Contact AAVENLY support and include your order number when relevant.